Please call emergency maintenance line 330-531-8982 (follow prompts) URGENT matters only. For any life threatening injuries, please call 911. Non Urgent Issues: Please submit all maintenance issues using the Real Page account online. 1. Log into your tenant web access (TWA) account. 2. Select ‘Service Issue’ 3. Select ‘Add Service Issue’ 4. Include all details of the issue occurring including location (bathroom, kitchen, etc.) 5. Click “Submit”- all service orders will be received immediately. All maintenance requests will be responded to within 24 hours or sooner during business hours (Monday- Friday 9AM-4PM)- once the request is received * Note: Please submit ALL service items in your Tenant Web Access account. This will ensure all service orders are recorded and responded to in a timely manner.